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Home Support Manuals and instructions

Manuals and instructions

  • Terms and Conditions
  • Manuals for merchants
  • Supported Devices – mobile solutions
  • User manuals
  • Other

Documents for download

Terms and conditions

  • Terms and Conditions valid from 21/11/2025
  • Changes in Terms and Conditions valid from 21/11/2025
  • Terms and Conditions valid from 16/09/2024
  • Changes in Terms and Conditions valid from 16/09/2024

Manuals for merchants

  • Manual for merchants accepting payments via payment cards valid from 13.12.2023
  • Overview of changes in Manual for merchants accepting payments via payment cards valid from 13.12.2023

Supported devices – mobile solutions

  • List of supported devices by SoftPOS
  • List of supported mPOS devices

User manuals

  • User manual for PAX A80 – MPAS
  • User manual for PAX A80 – SobIT
  • User manual for PAX S800 – MPAS
  • User Manul for PAX S800 – SobIT
  • User manual for PAX S920 – MPAS
  • User manual for PAX S920 – SobIT
  • User manual for PAX A920Pro – SobIT
  • User manual for PAX A920Pro – MPAS
  • User manual for PAX Q80
  • User manual for PAX Q80s
  • User Manual for Move 3500
  • User Manual for Desk 3200 and Desk 1200
  • User manual for iCT220, iWL220, Vx520, Vx675, Vx680 with MBCA application
  • User Manual for Desk 2600 and Desk 1600
  • User Manual for Move 2600
  • User manual for SoftPOS
  • User manual for POS Merchant

Other

  • Competition conditions
  • Structure of statement in XML
  • Payment card retention report
  • Confirmation of payment card retention
  • Cancel pre-authorisation
  • Payment terminal return protocol

Are you having technical issues with your payment terminal? Contact your service organization.

Ingenico helpline

277 000 277

SobIT helpline

246 029 999

Do you need advice?

Our business helpline

+420 495 800 116

Send us an email

akceptacekaret@csob.cz
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