ČSOB provides support to merchants through the ČSOB call center
Nonstop hotline
+420 495 800 116- assistance in resolving complaints,
- information on transactions and statements (including immediately after their execution),
- ensuring connection with the service organization in case of technical problems with the payment terminal
- support for the ČSOB SoftPOS app (activation, solving occasional issues)
- support for all questions related to card acceptance
- information on transactions and statements
- sending requests regarding all changes related to card acceptance
- support for all issues with the POS Merchant
Questions about payment terminals
akceptacekaret@csob.czQuestions about payment gateway
platebnibrana@csob.cz- support for all questions related to payment gateway
- support for all issues with the POS Merchant even in the case of test version
- sending requests regarding all changes related to payment gateway
Frequently asked questions
If you need to change the address of the establishment, write an email to akceptacekaret@csob.cz.
If you need to change your contact information, write an email to akceptacekaret@csob.cz.
If your company changes its legal form, write an email to akceptacekaret@csob.cz
You can cancel or charge a transaction in the Client Zone (POS Merchant). If you do not have access to it, contact us via email on akceptacekaret@csob.cz.
If you are interested in a different or more modern terminal, contact us by email at akceptacekaret@csob.cz.
Yes, it can. Write an email to akceptacekaret@csob.cz and state the name of the cash register software or the manufacturer (author) of the software and the type of cash register.
Follow the instructions of the terminal and hold the card. Then fill out the detention document, which is available for download in Downloadable documents.
If the terminal is stolen, contact support on +420 495 800 116 or by email at akceptacekaret@csob.cz.
If the terminal is lost, contact support on +420 495 800 116 or by email at akceptacekaret@csob.cz.
You can easily check all transactions, closings, statements and more in the Customer area (POS Merchant) without waiting in line.
If you are interested in a new terminal, fill out our inquiry form and we will contact you within 3 working days.
If you want to return the payment terminal, contact akceptacekaret@csob.cz.
If you need an extension with a new business location, write an email to akceptacekaret@csob.cz or fill out our inquiry form and we will get back to you within 3 working days.
If your terminal does not work, contact the service organization at the telephone number written on the payment terminal.
Did not find answer for your question? Try checking out our Frequently asked qeustions section.